Can I get custom wheels?

Yes, we have a significant amount of customization on our wheel building tools on our site! Please contact us if there is something missing from our builder and we’ll see what we can do.Sales@crw-works.com

Can I get a custom spoke count? Custom angled hole?

We are able to custom drill any spoke count, and some rims can have a custom spoke angle. Please contact us, and we can consult our engineers on availability.

How can I get the custom decal and how much does it cost?

For the custom decals, please email us a picture or describe what you would like. Generally speaking, it is USD60~$120 for graphic cost one color or two color graphic. It depends on decal size and color.

How about your braking track on road rims? What temperature can it handle?

High TG Surfaces uses a special resin mixed with dry carbon fiber to create a unique carbon fiber layer. The resin is highly resistant to heat and can withstand temperatures of over 240 degrees Celsius. Repeated testing has shown that the braking surface is highly resilient to temperature changes and resists brake fade during extended braking.

Our latest upgraded a new resin system and construction method, combined with the 3k rim track, withstands over 255°C, dissipates heat, and lowers rim temperatures faster in between braking efforts. Gain confidence-inspiring brake performance on the steepest descents and wettest conditions with our matching brake pads.

What tire pressures should I run?

Carbon rims do not do well when the pressure is too low, or the pressure is too high. Unlike an alloy rim, which will dent, carbon rims will crack if the pressure is too high or if subject to a large hard impact when the pressure is too low.

While largely personal preference, there are pressure ranges that work well with each rim. The wider the rim or the larger the tyre, the lower the pressure required. The sweet spot for air pressure is not too low that you are frequently bottoming out the rim, and not too high that the tire is hard and uncontrollable. If you are riding more technical terrain than normal, it is a good idea to increase the air pressure a few psi to prevent bottoming out excessively.

Double checking air pressure before each ride is imperative to avoid excess rim strikes and poor performance. Ultimately, you have to consider your terrain, weight, riding style, tire choice, rim width, and use good judgement.

What tension should I build my light bicycle rims with?

Bring the spokes to an even tension, with a maximum tolerance 5% for all drive side and 5% all non-drive side. For our recommended spoke tensions, please see the chart below. During and after building, have the wheel stress relieved properly. If a spoke develops a sharp bend in it while building, please replace the spoke.
Spoke Tension Reference Chart:
We apply the following spoke tension range while building wheels.

Can I send my hubs over for custom building?

Yes! Please email us before sending the hubs so we can create a purchase order and provide you with the appropriate instructions for shipping and payment.

Are nipple washers required for wheelbuilding?

With our rims, nipple washers are not required.

What can I do if I receive a damaged parcel?

Check the product carefully before signing!

If you receive a product with damaged packaging, inspect the items carefully for damage. If there is no damage, sign for the product. If there is damage, report this on the delivery slip or, alternatively, refuse the shipment and it will return to CRW Works. If a claim is made against the shipping company, they will provide a compensation number. Please inform CRW Works of this number for delivery tracking. Arrangements for reshipment will be made within 10 business days upon receiving the returned package.

If the items are damaged but accepted and not reported, there is no recourse against the delivery company and you are responsible for purchasing any replacement product.

If the package is in good condition, but the product is significantly damaged during shipment, please keep the waybill, packaging, etc. and contact us within 7 days after the delivery.